Before your visit
Please read the following before visiting and
spend a relaxing moment at Karasuma Oike in Kyoto.
Q
Are there cancellation fees?
A
We charge 100% of the total amount as cancellation fee if you change/cancel your reservation the day before or on the day of your visit.
Please call at least two days in advance when cancelling your reservation.
Q
Is there a dress code?
A
Please come in smart casual attire and refrain from wearing perfume.
Q
Can I bring my children with me?
A
As we serve dishes made with choice ingredients, we welcome children in junior high school and older who can enjoy the same dishes as adults.
*Children in elementary school and younger are allowed only when the entire restaurant is booked for a private party.
Q
Can I book the entire restaurant for exclusive use?
A
Yes. Please contact us for more information.
Q
Do you accept credit cards?
A
Yes.
We accept various credit cards (VISA, Mastercard, JCB, American Express, Diners Club, Discover Card)
*Please note that we only accept cash for lunch meals.
Q
Is smoking allowed at the restaurant?
A
Smoking is not allowed throughout the restaurant.
Q
Can I bring in alcohol?
A
It’s possible. Please inquire about delivery fees.
Q
What should I do if I am late for my reservation time?
A
There is no problem if you arrive by 12:30 for lunch and 19:30 for dinner.
Please note that if you are delayed for longer than that, your appointment may be canceled on the same day.